Delivery information
Shipping policy
Shipping options, charges and estimates are shown during checkout according to the products, supplier and destination.
Last updated: 27 July 2026
Supplier fulfilment
Marketplace orders may contain products from one or more suppliers. Each supplier is responsible for preparing its part of the order and providing accurate fulfilment updates.
Delivery estimates
Delivery dates are estimates rather than guarantees. Processing time, destination, carrier conditions, public holidays, severe weather and remote-area access may affect delivery.
Tracking and status
Tracking or delivery information is shown on the order page when supplied. A status update may take time to appear after a parcel is handed to the carrier.
Addresses and failed delivery
Customers should check the delivery address before ordering. Contact support immediately if a correction is needed; changes may not be possible after fulfilment begins.
Delayed, lost or damaged deliveries
Use the order page and contact support when delivery is materially delayed, tracking stops updating, a parcel is missing or products arrive damaged.