Marketplace support

Before contacting support

• For an order, have the order reference, product and supplier name ready.
• For account access, use the associated email or username and never send a password.
• For supplier or product reviews, include the application or product reference and current status.

Order and delivery help

Check the order page for status, fulfilment details and available actions. Contact support when an order is delayed, incorrect, damaged or cannot be managed through the order page.

Account and security help

Report unexpected sign-ins, password-reset problems, role-access errors or suspicious activity promptly. Support will not request an account password.

Supplier assistance

Approved suppliers can use the supplier portal for products, media, inventory and fulfilment. Include the relevant status and requested supporting information when contacting support.

Technical reports

Include the page address, approximate time, device or browser, what was expected and what happened. Remove payment details, passwords and unnecessary sensitive information.